Last updated: 14-05-2024

Land Royale Properties Limited ("Land Royal UK") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal data when you use our website or engage with our services. We may update this Privacy Policy from time to time, so please review it periodically for any changes. By using our website or services, you consent to the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Land Royale Properties Limited
7 Bell Yard
London, WC2A 2JR
Email: info.uk@landroyalproperties.com
Phone: 02080 497970

Personal data we collect

We may collect personal information about you when you interact with us, such as:

• Identity data: including your name, title, date of birth, and gender.
• Contact data: including your email address, residential address, phone number, and billing information.
• Financial data: including bank account details and payment information.
• Transaction data: including details about services or products you have purchased from us.
• Usage data: including information about how you use our website and services.
  Technical data: including your IP address, browser type, and device identifiers.
• Marketing and communications data: including your preferences for receiving marketing communications from us.

We may also collect special categories of personal data, such as information about your health or religious beliefs, when necessary for legal or regulatory compliance.

How we collect personal data

We collect personal data when you:

• Register for our services through our website or in person.
• Use our services or products.
• Are referred to us by third parties (eg. Through property search engines or via peoperty management companies)
• Contact us by email, phone, or post.
• Interact with our website, including through cookies and similar technologies
• For other purposes disclosed at or before the time the information is collected

Such data may be provided to us through filling in the appropriate forms on our website (or websites owned by our affiliates) or through registering with us to receive our services and/or products directly via telephone or in person. You may also provide us with personal information if you contact us by email, telephone, post or otherwise.

How we use personal data

We use personal data to:

• Provide services and products to you.
• Communicate with you about our services and products.
  Process and respond to your requests, inquiries, or complaints.
• Fulfill our legal obligations.

We may also use personal data to improve our services, send you marketing communications (where permitted by law), and for other legitimate business purposes.

Your personal data will be processed lawfully and only for the purposes for which it was collected or as otherwise permitted by law.

Using your personal data for marketing purposes

We will only send you marketing communications if you have opted in to receive them. You can opt out of receiving marketing communications at any time by contacting us using the details provided above.

Storage, processing, and disclosure of personal data

We may disclose your personal data to third-party service providers who assist us in providing our services, such as property search engines, estate agency software providers, solicitors, photographers, financial advisors, and cloud storage providers. These service providers are required to keep your personal data confidential and secure and may only use it for the purposes specified by us.

We have implemented appropriate technical and organizational measures to protect your personal data and require our service providers to do the same. Personal data may be transferred outside the European Economic Area, but we will ensure that adequate safeguards are in place to protect your data.

Your rights in respect of your data

You have certain rights regarding your personal data, including the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability and to withdraw consent to the processing of your personal data. To exercise your rights, please contact us using the details provided above.

If you have any concerns about our processing of your personal data, you have the right to lodge a complaint with the supervisory authority (namely the UK Information Commissioner’s Office).

Updating your personal data

We want to ensure that the personal data we hold about you is accurate and up to date. You can update, correct, or delete your personal data at any time by contacting us using the details provided above.

Third-party links and domains

Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of these third-party sites, so we encourage you to review their privacy policies before providing any personal data.

Data retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. We will also retain personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.